First-time Login

Welcome to the Agiloft Customer Community! If you are an Agiloft employee or customer in our Launchpad KB, then your community account is waiting for you!

Have a Launchpad/Agiloft Support account? Then follow these instructions for your first time logging in to the site. 

1. Request a password reset using the same email address that you use for Launchpad.

   • Did you just now create a new Launchpad account? If so, it will take some time for that information to sync with our community platform. You will not receive a password reset email until the information is synced. Thanks for your patience!

   • Please note that the passwords for community and Launchpad are unrelated.

2. Check your email inbox for a password reset email.

3. Reset your community account password and make a note of your new password. The Agiloft Community nor Support teams cannot tell you your password.

4. Accept the Terms and Conditions in order to use the site. 

5. Post a hello in the Introduce Yourself thread in the Watercooler. 

6. Fill out your profile so that the community can get to know you. Don't forget to upload a photo to your profile so that we can see you!

7. Edit your signature. The system pre-fills a default signature and you can edit or add to it. 

8. Check your privacy settings. Default settings in the community may show your profile photo, company name, and other information to other members of the community. You have control of what information you would like to share with other community members and can adjust these settings at any time. 

9. Join a community topic so that you can get notifications for community activity. (Please note that you must join a community topic in order to post there.)

10. Post a question or start a discussion! We can't wait to chat with you.