Consolidate your support operations, reduce response times, and improve customer satisfaction with Agiloft’s holistic customer support solution.
• Self-service portal provides 24/7 ticket submission, reduces staff time for handling emails and calls, and
empowers customers to resolve issues.
• Integrated live chat is available for real-time communication with support staff, allowing technicians to chat with multiple customers simultaneously.
• The customizable end user interface seamlessly integrates with your website, providing a differentiated set of options for each customer.
• Escalation rules track SLAs and notify managers when they are needed to resolve urgent or overdue issues.
• Graphical charts reports provide insight into turnaround times, staff productivity, and backlogs.
• Integrated customer surveys allow you to monitor customer satisfaction levels.
• Full auditability is provided through historical snapshots that display configurable audit logs and the entire record at any point in time.
• Single sign-on capabilities, provided by LDAP/Active directory, SAML, or Google OAuth, simplify access.
• APIs for easy integration, such as Web Services, REST API, and External System Adapters enable real-time integration with back-end systems.
Please feel free to discuss the solution below.