Extract History?

Is it possible to extract or roll back data from history?

A data import was done to a text field that overwrote the existing values, but the user wanted to append them instead. The text field is tracked in history, and I see that the old values are there - but I don’t know how I can extract the old values or roll them back in batch.

Thanks,
Joe

Hi Joe,

You can export the history field when doing an export. You will have to do some Excel work to extract the value of the old text field from the history field.

Another option is restoring a backup of the KB and exporting the old text values.

Thanks, Jack. I ended up going down the exporting history and parsing it path.